How Do You Clear Your Cache?
Some teachers report being unexpectedly redirected back to their Banzai homepage when they click Preview All Courses or open a Sample Student account.
This issue is most common when using the Safari web browser, especially after creating a new Banzai account or when using a tablet. It’s typically caused by cached data or outdated browser cookies.
The good news: Clearing the browser’s cache and cookies fixes the issue in nearly all cases.
Below are step-by-step instructions for the most common devices teachers use.
Why This Happens
When a browser stores older versions of Banzai pages, it may load outdated session information. This can cause the Preview Curriculum or sample student pages to fail to load, forcing a redirect back to the homepage.
This is not an issue with the teacher’s account or with Banzai’s curriculum—it is strictly a device/browser caching issue. When a computer saves data about a website for future use, that data is called a cache. Sometimes the cache conflicts with the data from the website. Clearing the cache helps sync the computer to the website so they can communicate properly. It's sort of a spring cleaning for computer memory. You may need to relogin to some websites after your cache is cleared.
How to Clear Cache by Device
Safari on Mac (Laptop/Desktop)
- Open Safari.
- Click Safari in the top-left menu bar.
- Select Preferences (or Settings on newer macOS versions).
- Go to the Privacy tab.
- Click Manage Website Data…
- Search for banzai.org (optional).
- Click Remove All or remove Banzai specifically.
- Close Safari completely and re-open it.
- Log back in to Banzai.
After this, clicking on “Preview All Courses” or "sample student" should load normally.
Safari on iPad / iPhone (Tablets & Mobile)
- Open the Settings app.
- Scroll down and tap Safari.
- Tap Clear History and Website Data.
- Confirm by tapping Clear.
- Fully close Safari (swipe up) and reopen it.
- Return to banzai.org and log in again.
Chrome on Any Device
- Open Chrome.
- Click the three dots (⋮) in the upper-right corner.
- Go to Settings.
- Select Privacy and Security.
- Click Clear Browsing Data.
- Choose Cached images and files and Cookies and other site data.
- Click Clear Data.
- Close and reopen Chrome.
If You Still Experience Redirects
Try the following:
- Close all Banzai tabs, then reopen Banzai
- Sign out and back in
If the issue continues after steps below, please contact support@banzai.org.
We’re happy to help you get it working!